We hope you are happy with you Luke Irwin Rug. If for any reason you are unhappy and wish to discuss an issue or simply to return the item, please email us within fourteen days of receipt at firstname.lastname@example.org. Please state your name, order number and reason for return and we will send you a returns pack.
All items returned to us must be wrapped in the returns packaging supplied and sent back to us in perfect condition within fourteen days from us acknowledging the return. Luke Irwin Rugs will cover all return shipping cost from the UK. All orders outside the UK must be sent at the buyer’s risk and cost. All overseas customers must mark their package as ‘returned items’ to avoid any customs charges or delays. Refunds will be processed within five days of receipt of return onto the same card that payment was received.
Sale items are non-refundable.
Please note that returns are not possible on any custom or bespoke items. If unsure, please check whether your item is returnable before ordering.
Faulty or Incorrect Items
Please inform as soon as possible by sending an email to email@example.com stating your order reference
All returns should be sent to:
Luke Irwin Rugs
20-22 Pimlico Road