Q: Can I customise my rug?
Yes, please contact the design team shop@lukeirwin.com
Q: How long do I have to wait for my rug?
It depends on the size, and often the materials used. Our website lists the lead times for each size.
Q: What size rug do I need for my room?
See our Perfect Rug Guide which includes tips on sizing for spaces.
Q: How long is your delivery window?
Each delivery window is specific to the rug size and delivery area, we will email you to confirm these details once you have purchased your rug.
Q: My rug is slipping what can I do?
We have a selection of underlay available. Please contact our team at shop@lukeirwin.com and we will assist you.
Q: What is your returns policy ?
Custom or bespoke orders cannot be returned or refunded. If unsure, please check whether your item is returnable before ordering.
Any rug purchased in the SALE, cannot be returned.
Q : Do you have a catalogue ?
Yes, we have a printed brochure available. Order your brochure here.
Q : Are the colours on your website accurate?
We go to great lengths to accurately reproduce the appearance of each rug, we are unable to accept responsibility for any colour misrepresentations.
Q: Is it secure to pay online?
All online payments are processed using Stripe Payment, powered by Stripe. Luke Irwin does not hold any credit card details.